Terms and Conditions

Sama Sleep
State of Qatar

Welcome to Sama Sleep, a retail store specializing in sleep and relaxation products within the State of Qatar. Please read the following Terms and Conditions carefully before using the website or completing any purchase. By using the website or placing an order, you agree to be fully bound by these Terms and Conditions.

1. Definitions

• Store: Sama Sleep

• Customer: Any person who visits the website or makes a purchase from it.

• Products: All products offered for sale through the store, including sleep accessories and related items.

• Website: The official online platform of the store.

2. Eligibility of Use

• The customer must be at least 18 years old or use the website under the supervision of a legal guardian.

• The customer confirms that all information provided during registration or checkout is accurate.

• The store reserves the right to cancel any order if false or misleading information is provided.

3. Products and Pricing

• All prices are displayed in Qatari Riyals (QAR) unless otherwise stated.

• Prices are subject to change without prior notice.

• The store strives to present products accurately; minor variations in color or packaging shall not be considered defects.

• All products are authentic and stored according to proper standards.

4. Orders and Payment

• Orders are confirmed only after successful completion of the payment process.

• The store provides approved electronic payment methods within Qatar (credit cards, cash on delivery, or bank transfer depending on availability).

• The store reserves the right to refuse or cancel any order in case of pricing errors or suspected fraudulent activity.

5. Shipping and Delivery

• Delivery is available within the State of Qatar only unless otherwise stated.

• Expected delivery times will be provided at checkout and may vary by location.

• The customer is responsible for providing a complete and accurate delivery address.

• The store shall not be held responsible for delays caused by circumstances beyond its control, including weather conditions or other unforeseen events.

6. Return and Exchange Policy

• Products that have been opend in their original condition cannt be  returned or exchanged 

  The customer bears return shipping fees unless the error was made by the store.

• Refunds will be issued via the original payment method within 14 business days after approval.

7. Limitation of Liability and Warranty

• The store shall not be liable for misuse of products after delivery.

• The customer is responsible for ensuring that the products are suitable for their needs before use.

• The maximum liability of the store shall not exceed the value of the purchased product.

8. Intellectual Property

All logos, images, designs, and content displayed on the website are the exclusive property of Sama Sleep and may not be used or reproduced without prior written consent.

9. Privacy and Data Protection

• The store is committed to protecting customer data and will not share it except as necessary to complete payment and shipping processes.

• By using the website, the customer agrees to the store’s Privacy Policy.

10. Force Majeure

The store shall not be held liable for any delay or failure to perform obligations due to circumstances beyond its control, including natural disasters, government decisions, shipping disruptions, or other unforeseen events.

11. Amendments

The store reserves the right to amend these Terms and Conditions at any time. Amendments shall become effective immediately upon publication on the website.

12. Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the State of Qatar. The courts of the State of Qatar shall have jurisdiction over any disputes arising therefrom.